Privacy Policy

Please read our Terms of Use and this Privacy Policy carefully.  By using our services you agree to these terms.

Updated: July 13, 2019

INTRODUCTION

Protecting your private information is our priority.  This privacy policy (“Privacy Policy”) applies to Crewchief Systems®, LLC, and its subsidiaries and affiliates (hereinafter, variously “Crewchief”, “we”, “us”, or “our”), and our mobile services, platforms, applications, website, and any sites Crewchief may have now or in the future, including without limitation its mobile application and website to allow aircraft owners, pilots, fleet managers, and mechanics to maintain and manage records related to aircraft (collectively, the “Services”), and outlines our principles for collecting, using and protecting information that we maintain about any person whose personal data is being collected, held or processed by us including without limitation customers and/or site visitors (hereinafter the “Individual(s)” or “you”).   

 

By using the Services in any manner, you indicate to Crewchief that you have read and accept our Privacy Policy and consent to the data practices described in this Privacy Policy.  If you do not accept this Privacy Policy or do not meet or comply with the provisions set forth herein, then you may not use the Services. If required by applicable law, we will seek your express consent to process personal data (i) provided by you and/or (ii) collected during your use of the Services.  Any consent shall be entirely voluntary.  In the event you do not provide consent to use or process your personal data, then you may not access and/or use the Services.

INFORMATION WE COLLECT

When you use the Services, you may provide Crewchief with two main types of information: (1) personally identifiable information that you knowingly choose to disclose, which is collected on an individual basis, and (2) general user information that does not contain personally identifiable information, which is collected on an aggregate basis as you browse and use the Services. We collect information from you when you (a) use and/or access the Services, (b) register an account and/or subscribe to Crewchief, (c) open and/or respond to our emails, (d) contact Crewchief, and/or (e) visit any page online that displays our content, (f) make purchases through the Services, and/or (g) provide information to any of our customers, partners, and/or other users.

 

Personally Identifiable Information You Choose to Provide

We may ask for certain personal information from you for the purpose of providing to you content and/or services that you request.  We collect personal information such as: (i) your personal and/or business contact information (including name, telephone number, email and address, and business website address); (ii) your financial information (such as checking account information, credit card number, expiration date, verification number, and billing address); (iii) username and password; (iv) demographic information (including age, birthdate and gender); (v) location information; (vi) pilot certificate numbers and specific information regarding your aircraft(s), such as make, model, serial number and equipment information; (vii) social security information (such as Federal EIN and Tax identification ID number); (viii) other various business information (such as number of years in business, state identification number, business license number, and lease terms, if applicable); (ix) insurance information (including name on policy, address on policy, policy number, insurance provider, and agent’s name, address, and phone number); and/or (x) preferences and behavior.  Once you register, you have opted in to receive electronic communications from Crewchief.  Crewchief may also provide you with the opportunity to participate in surveys through the Services.  If you participate, we will request certain personally identifiable information.  Participation in surveys is completely voluntary and you therefore have a choice whether to disclose such information.

 

Information We Collect Automatically

Device Data:  We use device data, which is information concerning a device you use to access, use, and/or interact with the Services, such as operating system type and/or mobile device model, browser type, domain, and other system settings, the language your system uses and the country and time zone of your device, geo-location, unique device identifier and/or other device identifier, mobile phone carrier identification, and device software platform and firmware information.

 

Aggregate:  We may collect non-identifying and statistical information about the use of our Services, such as how many visitors visit a specific page, how long they stay on that page and which links, if any, they click on, system configuration information, and/or other interactions with the Services.  This information represents a generic overview of our users, including their collective habits. Information collected in the aggregate is not associated with you as an individual.

 

Analytics:  We use analytic software to gather statistics and usage trends for product and service improvement purposes.  The Service may record data from your phone, tablet, or computer such as how frequently you use the Service, what actions you take and performance data.

Third Party Services:  To support the services we provide to you, we may use services hosted by third parties.  These services may collect information sent by a browser as part of a web page request, including ‘Internet Protocol’ addresses, browser software, and/or clickstream patterns. If such third-party services collect information, they do so anonymously without identifying individual visitors. 

HOW WE USE INFORMATION

General Use

We use information collected as described in this Privacy Policy to provide you with the Services and/or information and/or content that you have requested, and, in some cases, to contact you about our products, features and/or other services.  We also use the information collected to take the following actions:

  • operate, maintain and improve the Services;

  • answer questions and respond to your requests;

  • perform analytics and conduct research;

  • send you reminders, support and marketing messages;

  • manage our administration of the Services;

  • improve the design and content of the Services;

  • use information for other purposes about which we will notify you;

  • analyze programs, products and services we offer;

  • market information you provide to us;

  • contact you through email, social media, blog or newsletter;

  • collect feedback from you about third-party products and/or services;

  • inform you about products, events and/or other promotional purposes; and

  • use information for other purposes about which we notify you.

 

The information collected in the aggregate enables Crewchief to better understand your use of the Services and to enhance your enjoyment. We may use financial information to enroll you in one of our accounts and/or other related services in which you elect to participate.If you use the Services, you agree to receive certain communications from us including but not limited to the following:

 

Special Offers, Newsletters and Updates.  We will occasionally send you information on products, special deals, promotions and newsletters.  Out of respect for your privacy, you may elect not to receive these types of communications by contacting us at support@crewchiefsystems.com.

 

Customer Service.  Based upon the personally identifiable information you provide us, we will communicate with you in response to your inquiries and reviews, to provide the services you request and to manage your account. We will communicate with you by email or telephone, as you may elect.  You can reach Crewchief by email at support@crewchiefsystems.com  and/or by phone at 1-800-242-4925.

 

Parties with whom we may share your information:

Service Providers.  We may share your personally identifiable information as well as information from tools like Cookies, log files, and device identifiers and location data (such as usage data, referring/exit pages and URLs, platform types, number of clicks, etc.), with employees, contractors, and/or agents that help Crewchief provide the Services to you ("Service Providers"). Our Service Providers will be given access to your information as is reasonably necessary to provide the Services. We will not share your personally identifiable information in ways unrelated to those described in this Privacy Policy without providing you with an opportunity to opt out of such use or otherwise prohibit such unrelated use. Certain Service Providers will automatically collect non-identifying information about your use of the Services and Company shall not have any liability related thereto.

 

Compliance with Laws.  Crewchief will not disclose your personal information to third parties except as set forth in this Privacy Policy and in the following circumstances: (i) to investigate and defend Crewchief members against any third party claims and/or allegations and/or otherwise to protect Crewchief from liability, (ii) to investigate, prevent and/or take action regarding suspected and/or actual illegal activities, (iii) to assist government enforcement agencies, respond to a legal process and/or comply with the law, (iv) to exercise or protect the rights, property and/or personal safety of the users of the Services and/or (v) to protect the security and/or integrity of the Service.

 

Business Transfer.  If we sell or otherwise transfer part or all of Crewchief or our assets to another organization (e.g., in the course of a transaction such as a merger, acquisition, bankruptcy, dissolution, liquidation, etc.), your information such as name and email address, user content and/or any other information collected through the Services may be among the items sold and/or transferred.

INFORMATION CHOICES

Your Information Choices

We respect your privacy and give you an opportunity to opt out of receiving announcements of certain information.  Although we think that you benefit from a more personalized experience when we know more about you and what you like, you can limit the information you provide to Crewchief, and you can limit the communications that Crewchief sends to you.  If you visit the Services and volunteer personally identifiable information, you can opt out of receiving notifications, and you may review, modify, update, and/or delete such personally identifiable information by contacting and/or by changing your preferences on the Service.  Please be aware that even after your request for a change is processed, Crewchief may, for a time, retain residual information about you in its backup and/or archival copies of its database, and reserves the right to access and utilize collected user data in the future.  Please be aware that we may still email you non-commercial emails related to your account and your transactions through the Services.  Following termination and/or deactivation of your account, Crewchief may retain collected information and data (including without limitation your profile information) for a commercially reasonable time for backup, archival, and/or audit purposes, and reserves the right to access and utilize collected user data in the future. In some cases, if you choose not to provide Crewchief with requested information, you may not be able to use and/or access all of the Services. 

 

Your California Privacy Rights  

Under California Consumer Privacy Act (“CCPA”), California residents are entitled to receive the right to access and obtain a copy of your personal information. You may write us and ask for records of any and all personal information. The CCPA requires businesses to disclose (1) the categories of personal information the business collected about Individuals, (2) the categories of sources from which personal information is collected, (3) the business or commercial purpose for collecting or selling personal information, (4) the categories of third parties with whom the business shares personal information, and (5) the specific pieces of personal information the business has collected about the Individual. To obtain such information from Crewchief, please email your request to support@crewchiefsystems.com and we will provide a list of categories of personal information disclosed within thirty (30) days of receiving such a request.  This request may be made no more than once per calendar year.  We reserve the right not to respond to requests submitted in ways other than those specified above. The following exceptions may prevail with respect to fulfillment of data access requests: (a) Crewchief may not provide personal data to an Individual, if management determines that we cannot identify the Individual in our systems because the data we have has been de-identified to the extent that identification is not possible; and/or (b) Crewchief may not provide personal data to an Individual, if the Individual is involved in a civil or criminal proceeding with Crewchief.

SERVICE ELIGIBILITY AND CHANGES

Children and Minors. Crewchief does not knowingly collect personally identifiable information from children under the age of thirteen (13). If we learn that we have collected personal information from a child under age thirteen (13), we will delete such information as quickly as possible. If you believe that a child under the age of thirteen (13) may have provided us personal information, please contact us at support@crewchiefsystems.com. By using the Services, you represent that you are at least eighteen (18) years old and understand that you must be at least eighteen (18) years old in order to create an account and/or purchase the goods and/or services through the Services.

 

Changes to Privacy Policy.  In general, changes will be made to this Privacy Policy to address new or modified laws and/or new or modified business procedures.  However, we may update this Privacy Policy at any time, with or without advance notice, so please review it periodically.    We will update the ‘Last Modified’ date above and may provide you additional forms of notice of modifications and/or updates as appropriate under the circumstances.  You can determine when this Privacy Policy was last revised by referring to the date it was “Last Modified” above.   Your continued use of the Services after any modification to this Privacy Policy will constitute your acceptance of such modifications and/or updates.

SECURITY

We work hard to secure your personal information from unauthorized access to and/or unauthorized alteration, disclosure and/or destruction of information we hold.  Crewchief has adopted appropriate physical, electronic and managerial procedures to safeguard and secure the personal information we process. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. Your account is protected by password for your privacy and security.  We periodically review our information collection, storage and processing practices, including physical security measures, to guard against unauthorized access to systems.  When your bank account information is transmitted via the Services, it will be protected by security encryption technology. Because the internet is not a completely secure environment, Crewchief cannot warrant the security of any information you transmit to Crewchief or guarantee that information on the Services may not be accessed, disclosed, altered, and/or destroyed by breach of any of our physical, technical and/or managerial safeguards.  Please do your part to help Crewchief.  You are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to emails between you and Crewchief, at all times.  Please limit your access to your computer and/or mobile device and/or browser by signing off after you have finished accessing your account.   We are not responsible for the functionality, privacy and/or security measures of any other organization.

DATA RETENTION

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.  To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use and/or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.  In some circumstances we may anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.  We may retain information (including without limitation your personally identifiable information) for a commercially reasonable time for backup, archival, audit purposes, and/or to comply with legal obligations, resolve disputes and enforce agreements. In some cases, if you choose not to provide Crewchief with requested information, you may not be able to use and/or access all of the Services. You can request further details of retention periods for different aspects of your personal data by contacting us.

DATA TRANSFERS

Please be aware that the Services are subject to United States laws, including those governing privacy and security of your information.  By using the Services, you agree and consent (and represent that you have the authority to provide such consent) to the information collection, use and sharing practices described in this Privacy Policy and understand that the laws of the United States and other countries and territories related to the foregoing may differ from those of other countries and may not be as protective as the laws in the country where you reside.  Regardless of the laws in place in such countries, we will treat the privacy of your information in accordance with this Privacy Policy.

OTHER WEBSITES AND SERVICES

We are not responsible for the practices employed by any websites and/or services linked to and/or from the Services, including the information and/or content contained therein. Please remember that when you use a link to go from the Services to another website and/or service, our Privacy Policy does not apply to such third-party websites and/or services. Your browsing and interaction on any third-party website and/or service, including those that have a link on the Service, are subject to such third party's own rules and policies. In addition, you agree that we are not responsible and do not have control over any third-parties that you authorize to access your personal information. If you are using a third-party website and/or service and you allow them to access your personal information, you do so at your own risk.

LANGUAGE

The governing language of this Privacy Policy is English, which shall prevail over any other languages used in any translated document.

HOW TO CONTACT US

If you have questions and/or comments about this Privacy Policy, please email us at support@crewchiefsystems.com, or contact us by phone at 1-800-242-4925. Because email communication is not always secure, please do not include credit card or other sensitive personal information (such as race, ethnic origin, health and the like) in your emails to us.

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